OGLE COUNTY — You have been in a car accident, your house is on fire, your child is seriously hurt, or someone is breaking into your house, these are all examples of emergencies in which we rely on someone else to get us the help we need.
When a situation like this arises, most of us know to call 9-1-1. We then expect someone on the other end of the line to answer and help us in our time of need. What we believe to be our worst day is someone else’s work day.
These calm, helpful, reassuring people, known as telecommunicators, 9-1-1 dispatchers, or communication specialists are highly trained professionals who are employed in public safety communications. They not only answer your 9-1-1 call but make sure the officers, first responders, firefighters, and EMS personal are informed of all necessary information pertaining to an emergency call and make sure they are safe while handling these emergencies. They also give pre-arrival, life saving instructions to callers in need.
For the complete article see the 04-14-2013 issue.
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